VoiceAnalytics.io is rated 3 out of 5 in the category information technology and services. Read and write reviews about VoiceAnalytics.io. VoiceAnalytics is a cloud-based speech analytics platform for call centers. The software automatically processes 100% of customer interactions and detects different emotions and speech, music and void periods. It contributes to call centre performance management by providing objective, consistent and valuable information about each call. This solution helps to improve customer satisfaction by detecting the displeased, uncertain, disappointed or happy parts of the conversations. It provides statistics that can reveal opportunities to streamline processes, eliminate unnecessary on-hold or void times resulting in lower average call times, better performance and more satisfied customers.
Company size
11-50 employees